Get in Touch With Us
Got a question about one of the bonuses on this site, spotted something that needs updating, or just want to tell us what you think? This page covers the best way to reach the team behind socalwoodies.com and what happens once your message lands.
How to Reach the Team
Email is the best way to get hold of us. Write to [email protected] and a real person will read your message — we don't rely on automated replies to stand in for a genuine response. We aim to reply within a couple of working days, though this can stretch a little during busier periods.
If you can, tell us upfront what your message is about. A short line at the top — "bonus question," "correction," or "state availability" — means we can route it to the right person and get back to you faster.
What We Can Help With
We cover a wide range of topics related to real money online casinos in the US, and readers write in for all sorts of reasons. Common ones include:
- Bonus terms — questions about wagering requirements, expiry dates, or maximum withdrawal caps on any of the welcome offers listed on the site, such as those from Raging Bull, Uptown Aces, or Ignition.
- Accuracy checks — if an offer, rating, or detail looks out of date, tell us. Casino promotions change often, and we rely on reader reports as one input alongside our own reviews.
- State availability — online casino legality varies by state, and readers sometimes want clarification on whether a specific site or game type applies where they live. We'll answer what we can and point you toward your state gaming regulator where relevant.
- Payment and verification questions — queries about deposit methods, withdrawal processing, or identity verification (KYC) requirements at the casinos we cover.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, say so in your message. We will point you toward self-exclusion programs, deposit limit tools, and national support organizations.
- General feedback — suggestions for topics to cover, or thoughts on how we could make the site more useful, such as our page on trusted non-GamStop casinos for readers comparing options outside the standard UK self-exclusion scheme.
What We Can't Do By Email
A few things sit outside what our team can help with directly:
- We can't process deposits, withdrawals, or account issues on your behalf — those need to go through the casino's own customer support, usually via live chat or email listed on their site.
- We can't guarantee bonus eligibility or outcomes. Offer terms are set and changed by each casino, not by us, so always check the operator's own terms page before you claim anything.
- We don't offer legal advice on state-by-state gambling regulations. For anything binding, your state's gaming or lottery commission is the authoritative source.
Before You Claim a Bonus, Read the Terms
If your message is about a specific offer, it helps to have the terms in front of you when you write. Most welcome bonuses come with conditions attached — a wagering multiplier, a list of eligible games, a maximum bet size while the bonus is active, and an expiry window. These vary by operator and can change without much notice, so the number displayed on our offer cards is a starting point for your own check with the casino, not a substitute for it.
A Note on What This Site Does
Online Casinos researches and compares licensed online casinos available to US players, focusing on welcome bonuses, banking options, game selection, and licensing information. We may earn a commission if you sign up through a link on this site, but that doesn't influence how casinos are rated or ranked. If you notice anything that suggests otherwise, tell us — that kind of feedback goes straight to the person who maintains the reviews.
Thanks for taking the time to read this far. We're glad to hear from readers, whether it's a quick question or a longer note, and we'll get back to you as soon as we can.